Reference

What You Agree To When You Use arogantoto

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to all services we offer — where local law permits.

Account eligibility rulesDANA, OVO, GoPay deposit conditionsWithdrawal verification stepsAccount suspension policyApplicable jurisdiction notice
arogantoto What You Agree To When You Use arogantoto
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Data Handling

Account data — including your e-wallet identifiers for DANA, OVO, or GoPay — is stored securely and used only for transaction processing, identity verification, and account management. We do not share it with third parties outside of payment processing.

Cookies and Session Data

We use session cookies to keep your account active across browser tabs and mobile sessions. Clearing cookies logs you out but does not affect your account balance or transaction history, which remain stored server-side.

Requesting Changes

If you believe data tied to your account is inaccurate, contact support via live chat or email. Verified corrections to account details — such as linked e-wallet numbers — are processed after identity confirmation.

Account Retention

Inactive accounts are flagged after a period of no login activity. We will contact you via the registered method before any account closure action is taken, giving you the chance to reactivate or withdraw remaining balance.

CONTACT PATHS

How to Reach Us About These Terms

Team online

Live Chat

Open the chat icon from your account dashboard. Our Indonesia support team handles terms queries, account access issues, and wallet disputes around the clock.

Email Support

Send a written query to our support address for formal records. Useful when you need a written trail for account suspension, identity verification, or transaction disputes.

Account Help Centre

Access the Help Centre from your profile menu for step-by-step guidance on withdrawal verification, e-wallet linking, and account eligibility questions.

Terms & Conditions — Questions We Hear Most

These are the questions that come up most often when you are reading through these terms. If your question is not covered here, reach out via live chat from your account dashboard.

No. Your account is registered to one person and must not be shared. Any activity made from your login is your responsibility, regardless of who initiated it.

Withdrawals are returned to the e-wallet used for the original deposit. If you deposited via GoPay, your withdrawal goes to GoPay. Contact support if your wallet details have changed.

Raise it within 72 hours via live chat or email, and include the transaction timestamp from your account history. We will cross-check against our payment records and respond with findings.

Certain withdrawal amounts or account patterns trigger a review step. This is standard procedure. Submit the requested documents through the secure upload link in your account profile.

If a serious breach of these terms is detected — such as multi-account use or access from a restricted region — we may suspend immediately and notify you. You can contact support to respond.

Contact us via live chat or email with your account details and the specific correction you need. Identity confirmation is required before any changes to registered e-wallet or contact data are applied.